OTTAWA and QUEEN CREEK, Arizona – Versaterm Public Safety, a global leader in public safety solutions, announces the Queen Creek Police Department’s launch of Case Service Reporting as part of its mission to improve non-emergency reporting services for the local community. Individuals throughout the city of Queen Creek, Arizona can easily submit non-emergency reports using a mobile app (available on the Google Play Store and iOS App Store) or web browser and receive immediate virtual assistance.
“As we consider the changing needs of our community, excellent service will continue to be of utmost importance to our department,” said Chief Randy Brice, Queen Creek Police Department. “We’re excited to add more operational efficiencies while giving our community members another way to engage directly with us. We value partnerships like the one with Versaterm that help us better serve our community.”
Through advanced conversation functionality, Case Service Reporting helps community members submit non-emergency reports. It allows reporting parties to describe the situation in their own words while gathering all the necessary information for an incident report. The solution generates a comprehensive report that complies with the National Incident-Based Reporting System (NIBRS), validates each case with the police department, and assigns a case number to the reporting party upon approval. As a technology-driven agency, this new service highlights the Queen Creek Police Department’s commitment to providing community members with more opportunities for engagement that fit their preferences, from in-person interaction to online interfaces.
“The Queen Creek Police Department is the epitome of innovation centered around meeting the needs of its community now and in the future,” said Warren Loomis, CEO and President, Versaterm Public Safety. “They set a new standard for exceptional experiences at every interaction and foster a safer and more connected community by implementing the latest technologies.”
Case Service Reporting is a module of Versaterm’s Records Management System (RMS) that allows the agency to integrate and manage data across the office that supports proactive policing.
About Versaterm Public Safety
Versaterm Public Safety is a global public safety solutions company that helps agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. Formed in 1977, we are on a journey to build an ecosystem that will enhance community safety by creating targeted integrations across the public safety spectrum. We provide intuitive tools developed for public safety agencies, forensic laboratories, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and fairer outcomes. For more information, visit versaterm.com, LinkedIn or Twitter.